At Nayra Trek, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refunds and returns process.
Returns
You may return most items within 14 calendar days from the date you receive your order. To be eligible for a return:
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The item must be unused, in its original condition, and in the original packaging.
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You must provide proof of purchase or order confirmation.
How to Initiate a Return
To start a return, please contact us within the 14-day period at [email protected] with your order details and reason for the return. Our team will guide you through the process.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days via the original payment method. Please note that shipping costs are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 3 days of delivery by emailing [email protected] with photos and details. We will arrange for a replacement or refund promptly.